Please read the Terms and Conditions carefully before purchasing.  By purchasing with Treat Trunk you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Treat Trunk owns the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. While we will use reasonable endeavours to verify the accuracy of any information we place on Treat Trunk website, we make no warranties, whether express or implied in relation to its accuracy. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. Occasionally this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Treat Trunk you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Any deviations should be brought to our attention immediatly. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.

Payment:

Payment is via Stripe who accept debit and credit cards.

Prices are in pounds sterling.

By purchasing a monthly Treat Trunk subscription, you are consenting to a recurring purchase that will charge you every month on the same date you signed up. Your subscription will be automatically extended for successive monthly periods, at the original subscription rate, removing any one-off discounts. Cancellation information can be found further down in our Terms.

By purchasing a quarterly Treat Trunk subscription, you are consenting to a recurring purchase that will charge you every three months on the same day of the month you signed up.  Your subscription will be automatically extended for successive quarterly periods, at the original subscription rate, removing any one-off discounts. Cancellation information can be found further down in our Terms.

If a subscription renewal fails, this may be due to a number of reasons. Any payment information that you have changed may affect the payment, or it may be due to insufficient funds on the card you have registered for payment. We will retry payment every day for 10 days, after which if payment is still unsuccessful we will cancel your subscription and any pending shipments.

Any contract for purchases made through the website will be with Treat Trunk. Treat Trunk must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Shipping

Shipping of Treat Trunk is around the 15thof each month, however we cannot guarantee that this will always be the case and actual delivery dates can vary. You will receive a shipping confirmation once your Trunk has been posted.

If you wish to change your delivery address to a location which has a different delivery charge (e.g. from the UK to France and vice versa), we must be notified by email.

Boxes are shipped within 2 days of receiving an order by Royal Mail and can take 3-5 working days to receive in the UK after shipping although 2nd class mail is often received sooner.

For UK orders: Should your order not arrive by the 25thof the month, please contact Treat Trunk and we will send you another 1stclass recorded. The only exception is December when we will send it out earlier to ensure it arrives in time for Christmas.

Returns & Cancellations

We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for an exchange or full refund.

You can return an item for any reason such as faulty, not as described or fit for purpose. The contents must be posted back to us within 14 days of receipt in the condition they arrived to you.

Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our fault, return postage will be paid by Treat Trunk.  Please send via tracked delivery as we cannot refund until the box arrives back with us.

If you wish to return an item, please notify us by email at [email protected] with you reason for returning. We will then process your return.

Exchanges will be posted out within 2 working days and should arrive within 2 days of posting and refunds will show in your bank within 5-10 days.

You can pause, cancel or change your subscription at any time by logging into your account HERE.  If you’re having difficulty doing so please email us at [email protected]


Disclaimer


Photos – Photos shown are for illustration purposes only and change monthly.  Photos of box contents will be shared after the boxes have been received so as to retain the surprise element.  Box contents list available on request.

Allergies – The snacks in our boxes are all classified vegan but some may have been handled in a factory with dairy etc. If you would like us to try to leave out certain allergens we can try to accommodate your requirements but since we are a small family business with 2 young children we cannot guarantee they will be 100% free of allergens due to the setting they were handled in and wouldn’t like to risk making someone ill – so please use your judgement here.  You are welcome to double check individual snack packets before opening them.

ALWAYS READ THE LABEL. If you suffer from known allergies, again, please read the product’s ingredients list prior to consumption. Treat Trunk does not accept responsibility for any adverse reactions caused by consumption of an allergen.

I, Sally Wade, am not a health practitioner so my views on healthy eating are from my own wealth of research and experience. I also work with nutritionists and occasionally send them boxes to ensure they meet their approval.

It is your responsibility to ensure your children are safe when consuming any snacks and to be mindful of any choke hazards.  Please read the back of each individual snack packet and use your judgement when giving to children under 3 years old.

Sally Wade trading as Treat Trunk

[email protected]

Last updated: January 2018