DELIVERY
We aim to post boxes out within 2 working days of receiving your order and use Royal Mail second class delivery. Estimated delivery time for this service is 2 working days. We also offer 1st class delivery on our one off boxes at an additional fee.
We’ve sadly had to pause posting to Europe indefinitely as the new custom rules due to Brexit make it impossible for us to manage. It’s extremely disappointing but if, by a miracle, anything changes, we will resume shipping around Europe again as soon as we can manage.
Update: During the pandemic Royal Mail are very stretched and so delays are expected. Please bear with us through this difficult time.
RETURNS
We ensure all items that are posted to our customers are of the highest standard but should the item be faulty you can return within 14 days of receipt.
The contents must be posted back to us in the condition they arrived to you within 14 days of receipt.
Please send via tracked delivery as we cannot exchange or refund until the box arrives back with us.
We will post exchanges out within 3 days of receiving your return.
If there is a problem with any of the snacks, please contact us at hello@treattrunk.co.uk. Refunds take 5-10 days to clear in your account.
If you wish to return an item, please notify us by email at hello@treattrunk.co.uk. We will then process your return.
You can pause, cancel or change your subscription at any time by logging into your account HERE. If you’re having difficulty doing so please email us at hello@treattrunk.co.uk